💡 If your device suddenly stops working, your RD Service subscription may have expired. Re-visit the registration portal to renew your license.
Most SecuGen driver packages include a testing utility called (or SGGetFeat). Open the diagnostic application. Click on Initialize or Capture .
What are you using? (Windows 10, 11, Android, Linux)
The software will automatically detect the device and attempt to connect to the SecuGen Management Server.
The software will prompt you to enter the serial number or will detect the scanner automatically. 3. Registering via SecuGen Utility Software
Double-check your online registration form. It is easy to misread an '0' (zero) for an 'O' (letter) or a '1' for an 'I'. Wait 10 to 15 minutes for the server database to refresh after registering. 2. "Device Not Found" or White Light Flashing
Maintain a current register of all connected SecuGen devices including:
Follow these steps to register your SecuGen device for Windows: 1. Download and Install Drivers Visit the official SecuGen India Downloads page.
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